Technology Resources Technician

Bob Jones University Tech Resources

Greenville, SC | August 2020 – May 2021

• • Student Support: Resolved 10+ tickets/week, helped train new employees on systems.
• • Network Support: Solved student network connectivity issues.
• • Hardware/Software Support: Resolved student computer hardware and software issues.
• • Documentation: Followed efficient ticketing practices and project documentation.

Graphic Designer

BJU Press

Greenville, SC | August 2022 – Present

• • Improved educational product quality by creating engaging and technical animations, designs, and presentations.
• • Honed technical skills and helped keep my department up to industry standards by learning cutting edge software tools and instructing others in them.
• • Worked efficiently across multiple projects and tight deadlines.
• • Documentation: Followed efficient ticketing practices and project documentation.